Hidden losses due to inefficient processes
When workflows stall, work is not only delayed but also loses its impact. Many processes aren’t designed end to end, exist in silos, or rely on verbal agreements. This wastes time, creates friction, and pulls people into tasks that aren’t their responsibility.
How we get processes flowing
Our approach is not a theoretical model but a hands-on, proven method for optimizing business processes. Together, we analyze where workflows stall, where potential goes untapped, and where processes lose their impact. By combining structured process analysis, automation and change management, we create transparent, sustainable and scalable workflows. Throughout, we align closely with your company’s strategic objectives to ensure every improvement drives real business value. Gemeinsam analysieren wir, wo Abläufe stocken, wo Potenziale ungenutzt bleiben und wo Prozesse ihre Wirkung verlieren. Mit einem klar strukturierten Mix aus Prozessanalyse, Automatisierung und Change Management schaffen wir transparente, tragfähige und skalierbare Abläufe. Dabei richten wir uns konsequent an den strategischen Zielen deines Unternehmens aus.
Challenges
Experiences from numerous projects with companies and organizations across different industries have generally revealed similar or easily adaptable challenges.
Processes Without Buy-In
If processes aren’t designed from real-world practice, they remain theoretical. Employees will bypass or ignore workflows that don’t offer clear benefits, leading to shadow processes, uncertainty, and friction.
High manual effort
Important capacities are lost to routine tasks that could have been automated long ago. Manual processes lead to errors, are slow and tie up resources that are urgently needed elsewhere.
Processes without business alignment
Processes are improved without asking what contribution they should make to value creation. Without this connection, optimizations quickly lose relevance and priority.
Technology use without change
Technology alone does not change any process. Without accompanying enablement and communication, the potential of digital solutions remains untapped. The result is high licensing costs and low impact.
Processes without user orientation
Processes that are oriented around system logic rather than user needs lead to support tickets, errors, and demotivation. Especially in onboarding, access processes, or internal services, productivity suffers as a result.
Unclear end-to-end processes
When no one is responsible for the entire workflow, gaps in accountability arise. This leads to process breaks, unnecessary loops, and an organization that loses efficiency without noticing.
Design processes that promote
Many processes are not wrong; they have simply become unreadable. Over the years they’ve grown, been modified and extended, but never truly rethought. As a result they feel overloaded, unclear and often too cumbersome for their intended purpose. In daily operations this causes friction, uncertainty and unnecessary effort. When processes become understandable again, they create space for focused governance and change that is embraced rather than resisted.
Seamless handover instead of silo thinking
At the interfaces—such as in demand management or with IT requests—processes often stall. We establish clear handovers and defined responsibilities so that information flows reliably and nothing is lost.
Processes that grow with the company
Growth brings complexity, especially in standard processes like onboarding, system access, or permissions. We design these workflows so they can scale in a structured way—without continually creating new exceptions.
Faster decisions through clear process flows
When responsibilities and process flows are clear, coordination effort decreases. Decisions can be made at the point of need, without detours or unnecessary escalations.
Make shadow processes visible and integrate them
Not every process in operation is officially documented. In many companies, workarounds emerge via emails, spreadsheets or personal contacts. We expose these paths and reshape them so they become robust and fully integrated.
Business and IT sharing a common understanding of processes
Effective processes connect business logic with technological implementation. We help create structures that embrace both domains and evolve them collaboratively.
Steering based on reliable data
How long do processes actually take? Where do delays or bottlenecks occur? We make relevant KPIs visible, enabling control based on facts rather than assumptions.
The realization of your success
Our solution for you
- Strategic process management
- Operational Excellence & End-to-End Thinking
- Process Performance Management
- Digital Enablement & Workflow Automation
- Organizational readiness & change agility
